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FAQs

Home and Office FAQ’s

LADDERS and STEP STOOLS:

Q. Where can I find the Model Number and Manufacture Date on my ladder/step stool?
A. On ladders, this information can be found on a sticker on the side of the product. On step stools, this information is on a sticker on one of the legs.
 
Q. How long is the warranty on my ladder/step stool?
A. It varies from model to model. Some models have a limited lifetime warranty. Proof of purchase is required as this warranty is extended to the original owner only.

Q. What am I required to have in order to file a warranty claim on my ladder/step stool?
A. You will need the Model Number, the Manufacture Date, and a copy of your Proof of Purchase in order to file a warranty claim. To file the claim, please contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182.

Q. Where can I purchase model ________?
A. We sell our products through several different Home Centers, Hardware Stores, Mass Retailers, as well as On-Line Retailers. If you are not able to find a specific model in your local area, please contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182.
  
Q. How can I find out what the working heights are on the World’s Greatest Ladder?
A. There is a NOTICE label on the side of the ladders that lists the Extension Ladder size, the Step Ladder size and also the Maximum Working Length in extension ladder formation and the Maximum Working Height in step ladder formation.

Q. What is the weight limit on my ladder?
A. Weight limits will be on a warning sticker on the side of the ladder

Q. Where can I purchase accessories for my ladder?
A. We do not currently manufacture ladder accessories.

Q. What’s the difference between the Duty Ratings on your Ladders and Step Stools? How do I know which type I need?
A. The different duty ratings will dictate the maximum weight limit a ladder is approved for.
• Type IAA 375lbs Special Duty is for these types of uses: Utilities; Heavy Duty MRO; and Heavy Duty                                                      Industrial Constructions
• Type IA 300lbs Extra Heavy Duty is for: Industrial Construction; Building; Roofing; and General  Contracting
• Type I 250lbs Heavy Duty is for: General Contracting; Building; Maintenance; and Dry Walling
• Type II 225lbs Medium Duty is for: Light Commercial; Painting; Cleaning; and Light Repair
• Type III 200lbs Light Duty is for: Painting; Yard Work; and Chores

Q. Why do you advertise this ladder as a 17’ but it measures less than that?
A. Ladder measurements are ANSI regulated. Per these standards, the size of the ladder is determined by measuring each section separately, unassembled, and then adding them together. Once you assemble the ladder, parts are overlapping so the measurement from end to end at that point will be less than if you measure the sections separately. If you want more information about ANSI, you may visit their website: http://www.ansi.org/


TABLES and CHAIRS:

Q. Where can I purchase model ________?
A. We sell our products through several different Home Centers, Hardware Stores, Mass Retailers, as well as On-Line Retailers. If you are not able to find a specific model in your local area, please contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182.

Q. What am I required to have in order to file a warranty claim on my Table/Chairs?
A. You will need the Model Number, the Manufacture Date, and a copy of your Proof of Purchase in order to file a warranty claim. To file the claim, to file the claim, please contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182.

Q. What is the weight limit on this table/chair?
A. If you cannot find the weight limit on your product, please contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182.

Q. Where can I find the Model Number and Manufacture Date on my table?
A. This information can be found on a sticker on the underside of the table.

Q. Where can I find the Model Number and Manufacture Date on my chairs?
A. This information can be found on a sticker on the underside of the chair seat. If the chairs came with a table as a 5-piece set, then the model information is on a sticker on the underside of the table, not on the chairs.

Q. How long is the warranty on my table/chairs?
A. It varies from model to model. Some models have a limited lifetime warranty. Proof of purchase is required as this warranty is extended to the original owner only.

Q. Is it okay to use my table/chairs outside?
A. It varies from model to model how well a product may withstand outdoor elements. We recommend you use them indoors as they are not specifically designed for outdoor use.

Q. Where can I get replacement Leg Tips or Cradle Tips for my Chairs?
A. Leg Tips and Cradle Tips can be ordered directly through us by calling our consumer relations department. Contact a Cosco representative at 1-800-544-1108 Monday through Thursday 7:00 AM to 6:00 PM EST and Friday 7:00 AM to 4:30 PM EST. You may email us at www.coscoproducts.com or fax us at 1-800-207-8182. Please provide the model number and manufacture date from the sticker on your product when contacting us.

Q. We have a Tray Table we bought several years ago that was made by Cosco. Where can I get replacement clips that attach the legs to the tray?
A. The clips are no longer available as a replacement part.